Privacy Policy
Your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.
By accessing our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal information when you place an order, create an account, or interact with our website.
This may include:
Full name
Email address
Phone number
Billing and shipping addresses
Payment information (processed securely via payment providers)
Order history
Any information voluntarily submitted through forms or communication with us
We use this information to:
Process and deliver your orders
Provide customer support
Verify payment transactions
Improve website content and user experience
Customize your experience
Send order updates and service-related emails
Send marketing messages (only if you consent)
We may provide your name and address to trusted third parties such as delivery couriers for order fulfillment.
We do not store full payment card details. All payments are processed through secure third-party gateways.
2. Other Uses of Your Information
We may use your personal information for:
Customer surveys (optional)
Statistical analysis
Improving our website and services
Sending offers, newsletters, or product updates (only with your permission)
If you no longer want to receive marketing emails, you can unsubscribe at any time by clicking the link in any email we send.
We may share anonymized, non-identifiable data with third parties for analytics or marketing performance tracking. This data cannot identify you personally.
3. Competitions & Promotions
If you participate in contests or promotions, your information may be used to:
Contact winners
Deliver prizes
Announce results (where appropriate)
Each competition may have its own terms and conditions.
4. Third Parties & External Links
We may share your data with:
Delivery and logistics partners
Payment processors
Fraud prevention services
Customer support tools
Marketing or analytics services
These partners are required to protect your data and use it only for the purposes we authorize.
Our website may contain links to third-party sites. We are not responsible for their content or privacy practices. Please review the privacy policies of those websites separately.
5. Cookies
Cookies are small text files stored on your device to enhance your browsing experience.
We use cookies to:
Enable website functionality
Save your cart and preferences
Improve site performance
Analyze traffic (via tools like Google Analytics)
You may disable cookies in your browser, but certain site features may not function properly.
Google Analytics may collect information such as your IP address, device type, and browsing behavior. This data is processed by Google according to their privacy policy. You may opt out of Analytics tracking by adjusting your browser settings or using Google’s opt-out tools.
6. Security
We use strong technical and organizational measures to protect your personal data against:
Unauthorized access
Loss or destruction
Alteration
Misuse
These measures include:
Encrypted website connection (SSL)
Secure hosting servers
Firewalls
Access control measures
While we do our best to protect your data, no method of transmission over the internet is 100% secure.
Never send unencrypted payment information through email or messaging platforms.
You are responsible for keeping your account password secure.
7. Your Rights
You have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data where legally applicable
Opt out of marketing communications at any time
Withdraw consent (when processing is based on consent)
To exercise your rights, contact us at:
📧 support@thuyaluxe.com
8. Data Retention
We retain your data only for as long as necessary to:
Fulfill your orders
Provide customer support
Comply with legal obligations
Resolve disputes
Enforce our policies
After this, your data is securely deleted or anonymized.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website means you accept the updated policy.