Terms & Conditions
Welcome to ThuyaLuxe. By accessing or using our website, you agree to follow and be bound by the following Terms of Service. Please read them carefully.
1. General
This website is operated by ThuyaLuxe. Throughout the site, “we”, “us”, and “our” refer to ThuyaLuxe. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.
2. Eligibility
You must be at least 18 years old to use this website or make purchases.
3. Products & Handmade Nature
Our products are handcrafted from natural Thuya wood, meaning each piece is unique. Colors, grain patterns, and small variations may occur. These are normal characteristics of genuine handcrafted products. We do our best to display accurate product images, but slight differences may occur.
4. Prices & Payments
All prices are listed in USD. We reserve the right to change prices at any time.
Payment Method:
Currently, we accept PayPal (with or without an account).
You agree to provide accurate payment information and authorize us to charge your method of payment for the total order amount.
5. Order Process & Acceptance
After placing an order, you will receive an email confirmation. This does not guarantee acceptance of your order. We may refuse or cancel an order if:
The product is out of stock
There is an error in pricing or product information
Fraudulent or unauthorized activity is suspected
If your order is canceled, you will receive a full refund.
6. Shipping & Delivery
Shipping times vary based on destination. Estimated delivery times are provided on our Shipping Policy page. We are not responsible for delays caused by customs, carriers, or circumstances beyond our control.
7. Returns & Refunds
Please review our Return Policy for full details. We accept returns only under specific conditions, such as damaged items or incorrect products. To request a return, contact us at support@thuyaluxe.com within the allowed timeframe.
8. Accuracy of Information
We strive to keep all product descriptions, prices, and availability accurate. However, we do not guarantee that all information on the site is error-free. We may correct errors and update information at any time.
9. Prohibited Use
You agree not to use our website for:
Illegal or fraudulent activities
Violating regulations or laws
Uploading harmful code or malware
Collecting personal data without permission
Interfering with the security or functionality of the site
10. Intellectual Property
All content on this website, including images, text, product descriptions, and branding, is owned by ThuyaLuxe. You may not reproduce, distribute, or use our materials without written permission.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the content or actions of any third-party websites.
12. Limitation of Liability
To the fullest extent allowed by law, ThuyaLuxe is not liable for any indirect, incidental, or consequential damages; loss of profits, revenue, or data; or any issues arising from your use of the website or products.
13. Indemnification
You agree to indemnify and hold ThuyaLuxe harmless from any claims, damages, losses, or expenses arising from your use of the website or violation of these Terms.
14. Changes to Terms
We may update these Terms at any time. Updates will be posted on this page with a revised “Last Updated” date. Your continued use of the site means you accept the updated Terms.
15. Contact Information
If you have any questions about these Terms, contact us at:
support@thuyaluxe.com