Shipping & Delivery

At ThuyaLuxe, we want your handmade Moroccan items to arrive quickly, safely, and with full transparency. Below you’ll find everything you need to know about our shipping process.

📦 Free Worldwide Shipping

We proudly offer free global shipping on all orders — no minimum purchase required.

Every order includes a valid tracking number, so you can follow your item from our workshop to your doorstep.

⏳ Processing Time

If the item is in stock, your order ships within 2–3 business days.
Each piece is handmade and carefully inspected before packaging to ensure it meets our quality standards.

🚚 Fast & Reliable Delivery

We ship with premium carriers for maximum speed and safety:

FedEx or DHL Express
📍 Delivery Time: 5–7 business days (most destinations)

Your tracking number will be automatically sent to your email once your order is dispatched.

🌍 Shipping Destinations

We ship to all countries worldwide, including the USA, Canada, Europe, Australia, the Middle East, and more.

If your country has special customs requirements, we will notify you before shipment.

📮 Tracking Your Order

You can track your shipment at any time using the tracking link provided in your confirmation email.
If you need help locating your tracking number, contact us anytime.

💼 Customs & Import Fees

Most countries do not charge additional import fees for small artisan items, but any customs duties (if applicable) are the buyer’s responsibility.

We always package items to reduce the likelihood of delays.

🛠️ Order Issues

If your package is delayed, lost, or arrives damaged, reach out to us immediately.
We will work with the carrier to resolve the issue as quickly as possible.